Location: Remote (US)

Role Overview: Lead Closegap's operational excellence and prepare the organization for rapid expansion as we transform K-12 mental health support nationwide. Partner with the CEO to build robust systems and scale our impact.

Our Ideal Candidate: 

We're looking for an operational mastermind who sees systems-building as both an art and a science. The ideal candidate is part architect, part conductor - someone who naturally creates order from complexity while keeping the human element at the center. You're not just focused on efficiency; you're passionate about building the infrastructure that will help us transform youth mental health support nationwide. You should be:

• A systems thinker who can envision and build scalable operational frameworks

• Skilled at translating vision into actionable processes

• Natural at balancing strategic thinking with tactical execution

• Experienced in nonprofit governance and board development

• Energized by creating order and efficiency without losing flexibility

• Passionate about using operational excellence to drive social impact

This role is perfect for someone who:

• Can translate strategic vision into operational reality

• Takes ownership of organizational health at every level

• Sees operations as the backbone of mission fulfillment

• Brings both analytical rigor and emotional intelligence

• Has experience scaling mission-driven organizations

• Thrives in building infrastructure while maintaining agility

Key Responsibilities:

Organizational Leadership & Strategy

• Partner with the CEO on strategic initiatives and special projects

• Build and optimize core operations systems

• Develop a scalable team structure

• Create a performance management framework

• Plan team offsites (agenda and content) and coordinate logistics (travel, accommodation, etc.)

• Lead team meetings and follow-up

Financial Management

• Oversee monthly bookkeeping (QuickBooks)

• Manage accounts receivable

• Work with tax professionals

• Develop financial forecasting

• Support grant reporting and compliance

Operations & Systems

• Build hiring and onboarding systems

• Own payroll and HR (Gusto)

• Create scalable team processes

• Manage vendor relationships

• Manage legal compliance and privacy policies

• Monitor relevant state/federal legislation

• Oversee annual filings and tax compliance

• Manage student data privacy agreements

Research & Impact

• Coordinate and own research partnerships

• Build impact measurement systems

• Track and report impact metrics

Requirements:

• 7+ years of operations leadership experience

• Experience scaling organizations

• Strong financial management skills

• Knowledge of education/mental healthcare compliance

• Track record of building systems/processes

• Excellence in project management

• Experience managing complex financial systems

• Proven ability to build and optimize team processes

Compensation & Benefits:

• $150,000 - $180,000 annual salary

• Comprehensive health, dental, and vision insurance (100% coverage for employees)

• Unlimited PTO

• 14 paid holidays + two paid breaks

• Paid winter break (last two weeks of December)

• Paid summer break (first week of July) 

• Home office setup allowance ($500)

• 401(k)

• Team retreat participation